Refund Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

DISCLAIMER!!

refund POLICY!!

General Policy

All ticket sales, reservations, and event bookings made through NRTHNDE are final unless otherwise stated in this Refund Policy. Because our events require advance planning, venue coordination, and staffing by our Stars and Polarises, refunds are limited and granted only under specific circumstances.

Event Tickets & Reservations
NRTHNDE offers refunds for event tickets or reservations only in certain situations.

If NRTHNDE cancels an event entirely, guests will receive a full refund to the original payment method.

If an event is rescheduled, guests may request a refund within a set timeframe after the announcement. After that window closes, all sales become final.

If a guest accidentally makes duplicate purchases, NRTHNDE may issue a refund for the duplicate items once verified.

Outside of these situations, all ticket purchases are non‑refundable.

Event Tickets & Reservations
NRTHNDE offers refunds for event tickets or reservations only in certain situations.

If NRTHNDE cancels an event entirely, guests will receive a full refund to the original payment method.

No‑Show Policy
Guests who do not attend an event for any reason are considered no‑shows.
No‑shows are not eligible for refunds or credits.

Venue‑Related Issues
If a venue experiences an unexpected issue—such as a power outage, safety concern, or structural problem—that forces NRTHNDE to end or relocate an event, NRTHNDE may offer partial refunds, credits, or complimentary access to a future event. The remedy offered will depend on the circumstances and is at NRTHNDE’s discretion.

Merchandise & Add‑Ons
Digital items, such as digital passes or downloadable content, are non‑refundable.

Physical items may be refunded only if they arrive damaged or defective.
Refund requests for physical items must be submitted within a reasonable timeframe after receiving the item.

Processing Refunds
Approved refunds will be returned to the original payment method and processed within a standard business timeframe.

Guests will receive an email confirmation once the refund is issued. NRTHNDE is not responsible for delays caused by banks or third‑party payment processors.

Third‑Party Ticketing Platforms
If a ticket was purchased through a third‑party platform, that platform’s refund policy applies. NRTHNDE cannot override or modify third‑party refund decisions.

NRTHNDE (North Node)
Email: THENRTHNDE@GMAIL.COM
Location: ATLANTA, GA
Founders: Suki & Joni